Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@dreaminginglitter.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@dreaminginglitter.shop.
The customer is responsible for return shipping costs if:
- The item does not fit and they do not want to exchange for a different size
- They changed their mind and no longer want the products
- Customer orders multiple sizes to try on with intention of keeping only the best fitting size and return others.
We are responsible for return shipping costs if the item is damaged or has a defect. Please be sure to contact us within the first 24-48 hours of receiving your purchase, and include your name and order number in the email. We determine on a case by case basis if the item needs to be returned to us before initiating the refund. Please be sure to read our item descriptions carefully, and bear in mind photo may slightly differ from item in terms of color due to being displayed on a desktop, and photoshoot lighting.
We are not responsible for situations where a wrong or inaccurate address was provided, as we ship to exactly the address that is given. If you have planned your purchase around a festival or event, please consider the timeframe before purchasing and give yourself 4-6 weeks for shipping to be safe. We will not grant a refund for the reason of a package arriving after your festival date.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@dreaminginglitter.shop